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FAQ

What is THE BIRTH PILLOW?

The birth pillow is a pillow that is hand-made on a 1:1 scale to the actual size of the baby at birth.

How can I design THE BIRTH PILLOW?

Simply enter your child's birth details in the fields provided when choosing a product - name, height, weight and date.
We print your child's name and birth details on the back of the birth pillow.

How big are the birth pillows?

The birth pillows have a size of 7-24 inches, the selected size of the child. If you need a different size, please contact us and we will make the birth pillow for you in the desired size.

Which countries do you ship to and what are the shipping costs?

We ship within USA, Canada and United Kingdom with free shipping. 

How long does shipping take?

Since each birth pillow is individually handmade for the customer, we currently allow ourselves a production time of about 10 - 12 business days until the package is handed over to the shipping company. For deliveries abroad, the delivery time can currently be up to 20 business days. We are constantly working to improve the process and reduce shipping times.

Do I get a tracking number?

As soon as your birth pillow has left our warehouse, you will receive your tracking number with the shipping confirmation.

What payment methods do you offer?

You can pay with Visa, Mastercard, American Express and PayPal.

I would like to make a return. How can I do this?

All returns (damaged or faulty pillows) should be submitted within one week of receipt of delivery. Please contact us at contact@thebirthpillow.com

Can I return THE BIRTH PILLOW?

Since each birth pillow is custom made for each customer, we unfortunately cannot accept returns or offer refunds unless our quality management has accepted a return.

I want to change the details for THE BIRTH PILLOW.

Please contact us within 6 hours of placing your order in order to change information. Our production team works around the clock so that the birth pillow arrives at your home as quickly as possible.*

How can I cancel my order?

Since the personal data go directly into the printing, a cancellation of your order is no longer possible. Each baby pillow is individually handmade for you by our hardworking seamstresses. The products are considered finally sold and therefore cannot be returned.
Thank you for your understanding.

How do I contact THE BIRTH PILLOW?

Send us an email to contact@thebirthpillow.com and our customer service team will contact you within a few hours.

Who do I contact if I want to work with you?

Write us an email at social@thebirthpillow.com and our social media managers will contact you as soon as possible.

How will THE BIRTH PILLOW arrive?

For shipping reasons, the birth pillow will arrive vacuum sealed. The pillow needs a few hours for the filling to unfold completely. Only then can it be admired at it fullest.

How heavy are THE BIRTH PILLOWS?

The weight of THE BIRTH PILLOWS varies depending on the size selected. The pillow itself has an average weight of around 10oz.

IS THE BIRTH PILLOW washable?

The cover of the birth pillow is washable. We recommend washing it at cold or hand washing, so that the baby pillow remains qualitatively stable.

Where is THE BIRTH PILLOW made?

Our birth pillows are all individually sewn for you with the finest handwork. In order to meet the order quantity and to guarantee that you do not have to wait long despite the manual work, we have several productions. Our employees in production are all perfectly trained by us so that our quality of the baby pillows is guaranteed at all times.

 

*If the birth pillow has already been put into production in the meantime, a change or cancellation is unfortunately not possible. Thank you for your understanding.